Terms & Conditions

Welcome to KAMUGE VENTURES LIMITED (hereinafter referred to as "Sokoni-ke"), Sokoni-ke provides website features and other products and services to you when you visit or shop at Sokoni-Ke website, use Sokoni-ke products or services, use Sokoni-ke mobile applications, or use the software provided by Sokoni-ke in connection with any of the foregoing (collectively, the "Sokoni-ke Services").

1. ACCEPTANCE OF TERMS

1.1. By accessing the Sokoni-ke website & Sokoni-ke applications, you confirm your understanding of the Terms and Conditions & Privacy Policies (hereinafter referred to as "this Agreement"). If you do not agree to this Agreement, you shall not use Sokoni-ke Services. By completing the registration process, and clicking on the "I agree with the Terms and Conditions and Privacy Policies", you agree to be bound by this Agreement and this Agreement takes effect.

1.2. The Sokoni-ke Services provides a place and opportunity for the sale of goods between the seller and the buyer The actual sales contract is directly between the seller and the buyer and Sokoni-ke is not a party to that or any other contract between the seller and the buyer and accepts no obligations in connection with any such contract. The seller and the buyer to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase, and the like.

1.3. Sokoni-ke shall have the right to change, upgrade, modify, limit or suspend service or its related feature. Please focus on the announcement on its own, without prior notice. Sokoni-ke shall have the right to further introduce new features, applications, or other services.

1.4. This Agreement is intended for Kenyan users only.

2. REGISTRATION

2.1. You may need your Sokoni-ke account to use certain Sokoni-ke Services, and you may be required to be logged into the account and have a valid payment method associated with it. If there is a problem with the payment method you are selected, alternative payment methods are also available for you to complete payment. You are responsible for maintaining the confidentiality of your account and password and for restricting others to have access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

2.2. When you complete the registration process or use any of the Sokoni-ke Services, you confirm that you have reached the legal age and have full legal capacity, and can independently bear legal responsibility. All responsibility will be borne by you and your guardian in case that you have no legal capacity and cause losses.

2.3. Users should be honest about Sokoni-ke registration information. Users agree to provide the true, accurate, complete, legal, and effective registered information and any change of user registration information should be timely updated. If any user registration information is illegal, untrue, inaccurate, not exhaustive, the user must bear the corresponding responsibility and consequences, and Sokoni-ke reserves the right to terminate this Agreement.

2.4. Your information shall not be an infringement or alleged infringement of others' legitimate rights and interests. In case of infringement, Sokoni-ke shall have the right to cancel your account. and Sokoni-ke reserves the right to pursue responsibility.

2.5. You should be careful and reasonable to store and use your user name and password, login by your user name and password on the implementation of responsible behavior. Unless there is a law or judicial decision to the contrary and has the permission of the Sokoni-ke, otherwise, the user name and password cannot in any manner be transferred, given as gifts, or inherited (except property rights related to the account).

2.6. Users cannot share registration account information with others or save the account information on other's devices, otherwise, the consequences will be borne by the users themselves, and are jointly and severally liable with the actual user.

2.7. If you are underage, as per the law of Kenya, you shall use the Sokoni-ke Services only with the consent of a parent or guardian. You must also satisfy all other relevant requirements according to the applicable laws and regulations. Sokoni-ke reserves the right to refuse service, terminate accounts, terminate your rights to use Sokoni-ke Services, remove or edit content, or cancel orders at its sole discretion.

2.8 If you decide to close your account, you can do so by accessing the Sokoni-Ke App and navigating to the Account section. From there, select Account Security and follow the instructions to close your account. Please note that once your account is closed, all remaining balances, vouchers, and order information will be permanently deleted.

3. PRIVACY AND AUTHORIZATION

3.1. Your privacy is very important to us at Sokoni-ke. Sokoni-ke will keep strictly confidential of users' information and activities on website and application, such as browsing, shopping, placing orders, and sharing printing, which involves the user's real name/contact name, address, telephone, email, and other private information. Unless authorized by users or otherwise provided in this Agreement or by law, Sokoni-ke will not disclose to the outside world of user privacy information.

3.2. Sokoni-ke may contact you using autodialed or prerecorded calls or text messages or emails to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a potential dispute; (iv) poll your opinions through surveys or questionnaires; or (v) as otherwise necessary to provide services in connection with your account or enforce this Agreement, our policies, applicable law, or any other agreement we may have with you. Sokoni-ke may also contact you using autodialed or prerecorded calls or text messages or emails for marketing purposes (e.g., offers and promotions) if you consent to such communications.

3.3. Sokoni-ke may share your telephone number and email with its authorized service providers. These service providers may contact you using autodialed or prerecorded calls or text messages or emails, only as authorized by Sokoni-ke to carry out the purposes identified above.

3.4. You have the right to request for deletion of any of your private information by writing an email to info@Sokonike.co.ke or call our help center 0713330330. We will respond to such emails and calls in Kenya working days during normal office hours.

3.5. If you find any illegal use which may endanger the safety of your account or any improper use of your private information you must immediately notify, in a useful way for Sokoni-ke to suspend relevant services and to report to the public security organization. Please understand that Sokoni-ke needs a reasonable period of time to take certain measures and that Sokoni-ke is not responsible for any of your losses unless such illegal or improper use is due to Sokoni-ke's fault and Sokoni-ke refuses to remedy such illegal or improper use after receiving a written notice from your side.

4. INTELLECTUAL PROPERTY

4.1. COPYRIGHT & TRADEMARK

4.1.1. All content included in or made available through any Sokoni-ke Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, etc., is the property of Sokoni-ke or its content suppliers and protected by international copyright laws. The compilation of all content included in or made available through any Sokoni-ke Service is the exclusive property of Sokoni-ke and protected by international copyright laws.

4.1.2. Sokoni-ke is the only owner of all rights or legal license allowed to provide the Sokoni-ke Services, which reflects the commercial secrets and intellectual property rights protected by relevant laws. All title, ownership, and intellectual property in relation to the Sokoni-ke Services are hereby reserved by Sokoni-ke and/or its affiliates.

4.1.3. The trademarks of 'Sokoni-ke' and relevant logos, icons, trade names, domain names, and other marks (no matter registered or not) (hereinafter collectively the 'Marks') belong to Sokoni-ke and/or its affiliates, and are subject to the legal protection of copyright, trademark rights, and other intellectual property rights. Unauthorized reproduction, modification, use, or publishing of the Marks is strictly prohibited.

4.1.4. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Sokoni-ke Services are trademarks or trade dress of Sokoni-ke in Kenya and other countries. Sokoni-ke's trademarks and trade dress may not be used in connection with any product or service that is not Sokoni-ke's, in any manner that is likely to confuse customers, or in any manner that disparages or discredits Sokoni-ke. All other trademarks not owned by Sokoni-ke that appear in any Sokoni-ke Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sokoni-ke.

4.2. LICENSE AND ACCESS

Subject to your compliance with this Agreement and any other requirements under the relevant laws and regulations, and your payment of any applicable fees, Sokoni-ke or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Sokoni-ke Services. This license does not include any resale or commercial use of any Sokoni-ke Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Sokoni-ke Services or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

4.3. INTELLECTUAL PROPERTY RELEASE

4.3.1. Any person engaging Sokoni-ke during any of its activities, such as competitions, award prize sessions, any events, among others resulting in their photograph being taken or such a person shares a photo of themselves with Sokoni-ke, such a person gives Sokoni-ke an unlimited, non-exclusive right to use the image or motion pictures for Sokoni-ke's activities.

4.3.2. A person issuing such a right holds Sokoni-ke harmless for any claim brought against Sokoni-ke and will indemnify Sokoni-ke for any type of costs or damages it incurs for being authorized to use the photographs.

5. MEDICINAL SUBSTANCES

5.1. Sokoni-ke limited (Company) does not present or intend to present itself as a pharmaceutical organization. However, the Company acknowledges that there are numerous risks if its platform is not well utilized as per the laws of the Republic of Kenya.

5.2. You will hold the Company harmless in all aspects, and should the Company be charged for any offense or sued or require suing, the Company will substitute its name with your name. Failure to substitute does not mean the Company has or intends to accept liability.

6. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

6.1. You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable.

6.2. If you do post content or submit material, and unless we indicate otherwise, you grant Sokoni-Ke a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout Kenya in any media.

6.3. If you post product comments or share the content, it shall be deemed that the user is willing to make the comments public and shall be responsible for the comments, even if the comments are made public on off-site platforms.

7. RETURNS, REFUNDS

7.1. Users may apply for goods return and refund under certain conditions for the following items:

• Product description does not match
• The wrong goods
• Counterfeit products
• Parts or missing products (PART RECEIPT OF ORDER)
• Defective products
• At our discretion, a refund may be issued without requiring a return

7.2. Without limiting the generality of the foregoing, Sokoni-ke does not accept returns for the following items:

• Products not purchased from Sokoni-ke
• Products that exceed the expiry date
• Unauthorized repair, misuse, collision, negligence, abuse
• Items missing accessories

8. PRODUCT DESCRIPTIONS

8.1. Sokoni-ke attempts to be as accurate as possible. However, Sokoni-ke does not warrant that the product description or other content of any Sokoni-ke Services is accurate, complete, reliable, current, or error-free.

8.2. Users understand that it's the responsibility of sellers to describe the products accurately and properly, and if a product is not as described, your sole remedy is to decline the item and contact Sokoni-ke for a refund which shall be processed within a period of seven days.

9. PRICING

9.1. 'List Price' means the suggested retail price of a product as provided by sellers. We regularly check List Prices against prices recently found on Sokoni-ke and other sellers, but Sokoni-ke does not assume any responsibility for the reasonableness and legitimacy of such List Prices.

9.2. With respect to items as listed on Sokoni-ke's website or applications, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced.

10. PAYMENT

10.1. Sokoni-ke doesn't collect payment from customers directly, and such services may be provided by other companies such as Safaricom (M-Pesa) and LipaPay (Card payment/ other mobile money collection).

10.2. Users can request invoices or receipts or relevant vouchers from the sellers they purchase products and third-party payment agencies if such agencies charge fees.

10.3. Users should ensure that the payment information is accurate, and users are responsible for maintaining the confidentiality of the payment account and password.

10.4. Sokoni-ke has never entrusted any third party to purchase products and collect money for such purpose.

10.5. Payments to the seller will be dispatched within 3 days of a successful sale.

10.6. Buyers will be required to pick up their items within 3 days of making a purchase.

11. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

11.1. The Sokoni-ke Services and all information, content, materials, products (including software), and other services included on or otherwise made available to you through the Sokoni-ke Services are provided by Sokoni-ke on an 'as is' and 'as available' basis unless otherwise specified in writing.

11.2. To the full extent permissible by law, Sokoni-ke disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

12. DISPUTES

12.1. In the event a problem arises in a transaction, the user and the seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions.

12.2. Users covenant and agree that they will not bring a suit or otherwise assert any claim against Sokoni-ke or any of its affiliates in relation to any transaction made on the Sokoni-ke website and/or applications.

12.3. This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the law of Kenya.

13. TRANSACTIONS BETWEEN USERS AND SELLERS

13.1. When shopping on this Sokoni-ke website and/or application, users require caution confirming the name of the purchased goods, price, quantity, quality, type, specification, size, etc.

13.2. The order information auto-generated is based on the content of user's order information and the automatically generated data; the contract only effects after the user paid the order successfully.

13.3. When the order takes effect, the risk of delivery of the goods will be transferred to the seller, and the seller will deliver the goods to the agent selected by the buyer within two days.

14. LIMITATION OF LIABILITY

14.1. You understand and accept that Sokoni-ke shall not bear the liability for compensation of any damage caused by certain situations, including but not limited to profits, goodwill, use, data loss, or other intangible loss of damages.

14.2. Sokoni-ke is not liable, due to the legal provisions of force majeure, normal maintenance of the equipment of the information network, or other system failures.

14.3. Sokoni-ke takes no responsibility and assumes no liability for any loss or damages to users arising from contact information and/or payment information entered by users.

14.4. If we are found to be liable, our liability to you or any third party shall in no case be more than the value of the goods purchased via Sokoni-ke's website or applications.

15. YOUR REPRESENTATIONS AND WARRANTIES

15.1. You represent and warrant that: (i) you possess the legal capacity, right and ability to enter into this Agreement and to comply with its terms; and (ii) you will use the Sokoni-ke Services for lawful purposes only.

15.2. If the user violates this Agreement or violates the law and regulations, Sokoni-ke can cancel the account, freeze money in the account, and reserve the right to pursue liability.

16. GOVERNING LAW AND JURISDICTION

This agreement shall be governed by, construed, and enforced in accordance with the laws of the Republic of Kenya. All disputes, controversies or differences that may arise between the parties, out of or in connection with this Agreement, or for the breach thereof, shall be finally settled by the Courts of the Republic of Kenya.

17. GENERAL

17.1. This Agreement shall include all policies and rules as may be published and amended on Sokoni-ke's website or applications.

17.2. If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions.

17.3. Sokoni-ke reserves the unilateral right to modify this Agreement at any time by posting the revised agreement on its website or by other means of notification.

17.4. If you have any questions or concerns or suggestions about this Agreement and any issues raised in this Agreement and Sokoni-ke Services, please contact us at the following address: